Information We Collect
We collect the information you give us when you contact us or book a service. This includes your name, phone number, email address, and the street address where the water damage happened. If you describe the problem, we may also collect details about your property, such as the type of flooring or the location of the leak.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, the pages you view, and the time of your visit. We use cookies and similar tools to gather this data, as explained below.
How We Use Information
We use your contact details to schedule your service, send a technician to your property, and follow up on the work we completed. If you ask us a question, we use your information to answer it.
We also use your information to send invoices, process payments, and keep records of the restoration work we performed. With your permission, we may send you service reminders or updates about your water damage claim. You can opt out of these messages at any time.
Cookies and Tracking
Our website uses cookies to remember your preferences and to understand how visitors move through our pages. Cookies are small text files stored on your device. They help us improve our site and make it easier for you to find what you need.
You can set your browser to refuse cookies or to alert you when a cookie is being placed. If you disable cookies, some parts of our website may not work as intended.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to track website traffic and see which pages are most helpful. These tools collect anonymous data and do not identify you personally.
We may also use third-party scheduling or payment processors to handle bookings and transactions. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted partners who help us run our business, such as insurance adjusters, payment processors, and scheduling software providers. These partners are required to keep your information confidential.
We may also disclose your information if required by law, such as in response to a court order or to protect the safety of our team and customers.
Data Retention
We keep your personal information for as long as needed to provide our services and to meet legal and accounting requirements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption, and restricted access to your data.
No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
User Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also object to how we use your data or request that we restrict certain processing.
To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date above. We encourage you to review this page periodically.